Fraudulent activity happens in medical interpreting. This public service announcement identifies pitfalls and how medical teams can avoid them.
Posts tagged #Customer Service
I Don't Need an Interpreter (Part 1)
Understanding that a medical interpreter is a needed asset in the medical encounter with a language barrier is something that is still up for debate. While we in the profession understand that importance, it's not always clear to the medical staff.
How a Friday Night Fish Fry Changed My Life
I never thought working at a super club would change my life, but in so many ways it did. It became the catalyst for the design of my scheduling department. How can we effectively run a business if we don't look at the big picture, all the while keeping our customers happy and our interpreters busy.
Patient Centered Care Month: Invitation to Engage
How healthcare invites limited English speaking patients to engage depends on user experience.
3 Tips on Dealing with Competitive Interpreting
When a bilingual individual tries to outdo the professional interpreter, it can quickly turn into an interpreting competition. Let's avoid that.
5 Tips for Medical Interpreters to Build Rapport with Everyone
Here are a few tips for integrating rapport-building into your work as a medical interpreter.
The Medical Interpreter Superhero
Medical interpreters must be able to do more than enable communication (aka, interpret). The interpreter must also be a Team Player, Customer Service Representative, and more. . .
Medical Interpreters: Your Competence Is Always in Question
Medical interpreters should proactively convey their competence to inspire confidence in their professional abilities.
Medical Interpreters: Understanding Law Enforcement Role In Mental Health Crises
The medical interpreter should understand the role and training of the officer who is present during a mental health crisis intervention.
Medical Interpreters Help Officers by Not Interpreting for Them
For the good of law enforcement officers, the medical interpreter should not interpret for officers at a medical encounter.
The Medical Interpreter Wake
Building relationships is essential to being an effective interpreter.
The Medical Interpreter's Most Important Person
An alternative approach to combating the misconceptions about the value and importance of the work of medical interpreters.
4 Ways to Make a Bad Impression
Here are four ways medical interpreters can make a bad impression. (It is my most sincere wish that you avoid all of them.)
Superpower Wish List for Medical Interpreters
Have you ever wished for a particular superpower to help you better handle interpreting encounters? I know I have. It might seem silly to daydream about having superpowers, but doing so can help to uncover superpower alternatives that are realistic and produce the desired outcome — even if it does take a bit more effort. Here are my top four.